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About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
our 10 years limited warranty and delivery options
contact us and visit our showroom
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Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Beautiful Table & Excellent Service
We purchased a beautiful harvest table in early December. We were a couple weeks late for a pre Christmas delivery but Millbank Furniture said that they would try to make it possible. To our delight, we received a phone call telling us that the table was done but would have to be delivered on December 23rd. The timing worked out so well. It was delivered on time and assembled in short order with all the garbage taken away. The table is stunning! The colour is exactly what we hoped for and the workmanship is outstanding! It was wonderful to be able to all sit around one table in the dining room for Christmas dinner. Millbank Furniture went out of their way to have our table done for the 25th. Every person we spoke with or dealt with was helpful and provided us with excellent service from purchase to delivery. We would highly recommend Millbank Furniture.
Mary
Excellent
Millbank Furniture is a great place to shop. The showroom has a wide range of furniture, and the staff are knowledgeable and very pleasant. The delivery team was thoughtful and handled everything with care. Would definitely recommend!
Ross
Excellent Quality of Workmanship
We just had two Mission bookcases made for a home library. The gentleman we worked with at the store was very accommodating. The quality of workmanship in the shelves was excellent and the time to construct them was less than what was quoted. The delivery and set up people were thorough and very pleasant. We are very happy repeat customers.
Marty and Nora
Our TV Stand is Perfect
Thanks Rebecca for getting what we were looking to purchase. Our tv stand is perfect in our family room. We have purchased three other solid wood pieces for our home and are happy with all of them Thanks
Karen
Gorgeous high quality furniture.
We ordered an 8ft Frontier table with 8 Brant side chairs in wormy maple with black walnut stain. Service right from the start was excellent and our furniture was ready sooner than expected and delivered by 2 nice young men. The quality is outstanding and fits perfectly in our country kitchen. We are very happy with our purchase and know we will enjoy many family dinners at this table for years to come. Can’t beat the small town service and shopping local is the best.
Susan
Colour perfectly matched our furniture
We are so pleased with our quilt stand. The colour perfectly matched our furniture. It is sturdy and well built. Thank you so much.
Trudy