More
About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
our 10 years limited warranty and delivery options
contact us and visit our showroom
Join our newsletter
for Exclusive Sales & Latest Furniture Styles
Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Friendly, knowledgeable, helpful and friendly
I recently purchase 4 outdoor chairs. I absolutely love them. They are great quality and the fabric is wonderful. The customer service right from when I walked in the door was fabulous, everyone I dealt with was friendly, knowledgeable, helpful and friendly. I would highly recommend MILLBANK FAMILY FURNITURE for all your furniture needs! their showroom is beautiful and they have gorgeous pieces. thank you
LORRIE
Professionalism and excellent work
I am fully satisfied with my finished project made by Millbank Family Furniture! Thank you very much for your professionalism and excellent work! Matt
Matt
The workmanship is beautiful
I absolutely love my new sofa table. The workmanship is beautiful and the colour matches my mantel and shelving. It’s perfect in my family room. Couldn’t ask for better.
Deb
Stunning!
We could not be more thrilled with our custom solid oak dining table and bench! It’s gorgeous and the workmanship is breathtaking. Not having purchased a table in over a decade I began my search with Crate & Barrel, Pottery Barn and Restoration Hardware and my jaw hit the floor when I learned they don’t even use real wood anymore! That’s when I went on the hunt for “real wood” furniture and discovered Millbank Family Furniture and I will be forever grateful that I did! From selecting the style, wood and the stain, their knowledge and genuine care shines through. Right down to the delivery crew who could not have been more lovely…even after a 2 hour drive! Upon Rebecca’s recommendation, I made the drive out to their store to select the stain in person, and what a treat that was! The showroom is both massive and gorgeous. I was so blown away that I have the team helping us with custom cabinetry and built ins. I will be a customer for life and could not recommend them more highly! Thank you Millbank Family Furniture!!
Stephanie
Furniture shopping at Millbank
My husband and I purchased several items of furniture in the recent months, including a bookcase, coffee table, coat-rack, TV console, and bar stools, and everything we thought it would be, it is. The craftsmen who make their furniture are true artists and they know how to get the most from wood. The detail in the finishing and construction of each item is beyond wonderful. They also deliver the items, and set them up in place for you. We recently moved into a new apartment, and we could order each piece of furniture to the exact dimensions that look good, and each one is made to perfection. I get up each day and just look around my apartment in awe because everything is so good to look and and touch. The staff at Millbank Furniture are also the best. They are very friendly, knowledgeable, and most helpful and offer great suggestions. We are extremely happy and delighted with the entire experience. I am sure I will find more items I need in the future and will be back to Millbank for them. It certainly is a good experience to shop at Millbank in this day and age. Mary K.
Mary