The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
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Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
My experience was very positive from visiting the store to delivery on my beautiful bookcases. So happy with the look and quality of my purchase. Thank you.
Westwood dining table and chairs
We absolutely love our new furniture. It’s very well made and looks amazing! Excellent service as well.
Another wonderful experience
My husband and I went to Millbank Furniture (this time) to ask about having a custom made coffee table built. We used a bench they had on their show room as inspiration and changed the size a bit. They provided us with a couple of quotes and they were extremely helpful in helping us pick out a stain for the piece. They advised the piece would take up to ten weeks to complete. When, under that time frame by a couple of weeks, they called to say it was ready, we went to pick it up (although delivery was offered). The stained wormy maple wood has so much texture to it. It looks very modern but comfortable in the sitting room it was designed for. This is the fourth piece we’ve worked with Millbank Furniture on and once again, we’re exceptionally pleased with the end product and would recommend anyone looking for that special piece of furniture, to visit Millbank Furniture. Our pieces will be handed down to generations to come!
This store is outstanding. From the customer service to the workmanship, we cannot say enough. Helen was kind, helpful and precise. We will definitely be returning for any future furniture needs.
Outstanding quality and service
We purchased a large Leka dining table and 12 chairs for our dining room. As a large family, with some small kids, we weren’t sure what to purchase that would be comfortable and provide us with the look we were after. Our every expectation has been exceeded. The colour of the table, the chairs that were recommended and the whole look together is exactly what we wanted. The only thing better than the products themselves was the service we received. We visited the store a few times before purchasing and each individual the offered us help were outstanding. They helped us chose the table based on our very vague descriptions and moved chairs all over the store so we could see what each idea we had would look like like. They are knowledgeable about stain, grain and woods and helped us select the right product for our family. We will always look at MIllbank first when wanting to invest in quality, beautiful furniture!
Caity and Graham Denstedt
Staff was very helpful and a pleasure to work with, Thanks Rebecca, craftsmanship was superb and it makes a beautiful addition to our foyer. Highly Recommend