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About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
our 10 years limited warranty and delivery options
contact us and visit our showroom
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Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Coffee and end table
We were able to customize our tables – table sizes, one with a shelf the other with 2 drawers, type of wood, stain colour, and hardware selection. Tables were ready on time as promised. We elected to pick up tables at our convenience and the staff went above and beyond to help us load both into our vehicle.
Sue
Custom armchair
Incredible service and quality. Lori and the team at Millbank Family Furniture went out of their way to gather requirements and produce a modified piece of the highest quality furniture fitting out exact needs! Thank you!
Aleks
Customized Solid Wood Furniture – Beautifully Made!
If you’re looking for beautiful, solid wood furniture and more, take a look at Millbank Family Furniture. It’s worth the trip! We were looking to get a dining room table that could extend enough to maximize sitting for family get togethers. What we really appreciated was the huge variety of styles and the ability to customize exactly what we wanted. Being able to choose the style, wood type and stain made it feel like we were getting something truly made for our home. They also have many chair options—it was easy to find the perfect match. When the furniture was ready, they delivered it right to our house, set everything up exactly where we wanted it, and even took away all the packaging. You can really tell they care about both their craftsmanship and their customers. We’re so happy with our furniture and would absolutely recommend them.
Cheryl
So happy with our custom chairs
We are so happy with our custom chairs. The workmanship is top quality, and they are very comfortable. I know we will have them for many many years to come. They were the best way to complete our dining rooms final look.
Adrienne
The Best
We have purchased from Millbank five separate times now and each time has been a rewarding experience . The whole team has been excellent to deal with, from sales through to the best delivery and setup we have ever had.The furniture is such high quality we can’t think of a reason to purchase anywhere else. Keep up the great work Millbank. I’m sure our next purchase won’t be too far away.
David and Susan
Friendly and so helpful
The staff here are friendly and so helpful. They were able to produce exactly what we were looking for. The quality and finish is excellent. We will be back!
Richard and Patricia
