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About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
our 10 years limited warranty and delivery options
contact us and visit our showroom
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Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Always Perfect
We purchased numerous pieces of furniture here over the years. Workmanship is 2nd to none. The staff is always helpful and very knowledgable. They know what they are talking about. You will not find better personal service anywhere else, same can be said for the quality. We dealt with Sierra this time and she is just GREAT.
paul
Quality Is Excellent
It was pleasure working with Sierra Kuepfer to create the mini dresser that I envisioned. The workmanship and quality is excellent. This dresser will last me and generations after me.
Pauline
Great quality
The quality of the product is outstanding. We absolutely love the product. Makes sitting out on the deck very enjoyable. Also, they have great customer service. I will for sure be looking at other products in the future. Thanks for the great product.
Adam
Excellent service, excellent products!
Rebecca was a great salesperson, no pressure, just provided answers to our various questions. Millbank has a great selection of bed frames (can make it hard to pick just one!), with various options, including wood type and stain. We made our choice, and the bed showed up in advance of the “ready” date. The Millbank team that delivered it, put all the pieces together professionally and quickly. We subsequently purchased a clothes tree which is just what we needed … it fits so much!!
Kathy
Beautiful Mission sofa table with great follow up adjustments
A few months ago I had a lovely Mission sofa table crafted in quarter sawn oak with Brazilian Rosewood finish delivered to my home by the extremely pleasant “two brothers”. A little later I did notice that the hardware on two of the the drawers were slightly crooked. I mentioned this to Karl at the store when he called for a delivery follow up. He sent out the same two brothers to my hone to look at the situation. They agreed that adjustments were needed and took the drawers out and worked on them in their truck. Less than 15 min. later the drawers were put back in place and the re-adjustments were done perfectly. I couldn’t believe that there were no new screw holes or exposed unfinished wood surfaces. It was a miracle. I know the brothers were making other deliveries in the area but to come out and do this complementary house call on a small detail was truly amazing and reflects the exemplary customer service of Millbank Furniture.
Donald
Another fabulous experience
Our new kitchen table is the second large piece we have purchased from MFF. As usual from ordering to delivery they are so easy to work with while adding such quality and beauty to our home. It’s refreshing to deal with people who are so motivated to be sure you are getting exactly what you want and deeply care about every aspect of their interactions with you. Don’t know what the next piece will be, but it will definitely be from MFF. Thank you Karl and everyone!!!
Stephanie