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About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
our 10 years limited warranty and delivery options
contact us and visit our showroom
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Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Absolutely Beautiful
We are thrilled with our purchase of a custom made Bancroft Coffee and End Table set. We were able to get exactly what we wanted. They are absolutely beautiful and the craftsmanship is outstanding. The staff were all amazing from dealing with Nancy in sales and the great delivery experience from their team. Thank you!
Darlene
Outstanding quality workmanship
We ordered two identical bookcases to the specs we needed and the stain we desired. We are so happy with them Millbank Furniture staff were excellent assisting us and ordering was easy. We picked the pieces up ourselves and we love them in our home. Highly recommend.
Denise
10 out of 10 experience !
We recently visited Millbank Family Furniture for the first time. The showroom is loaded with beautiful furniture…so much to choose from. We ended up going with a customized sofa table and recliner which we just picked up. Very pleased with the look and quality of both items. The staff were all super friendly and helpful as well Overall a great experience, highly recommend …we will definitely be back!
Steve
Dining room chairs are beautifully
Nancy Thiessen my sales contact was personable and helpful and answered all my questions.The four dining room chairs are beautifully made and comfortable. The stain choice Nancy helped me choose is a perfect match for my table.The two brothers who delivered to my house were on time, polite and pleasant. They unwrapped and placed the chairs after removing their shoes.I am very happy with the experience of purchasing from Millbank Family Furniture and have recommended your store to family and friends.
Susan
The Workmanship is Incredible
We love our new table and chairs. They match in our room perfectly. The workmanship is incredible. From ordering to delivery, Millbank Family Furniture has great customer service.
Deb
Excellent Service
Excellent service and product from Millbank! We couldn’t be happier with the quality of the king size bed frame and the service provided by Sienna and the delivery guys. Thank you!
Ada