Owners Millbank Family Furniture About Us

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About Us

The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.

Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.

see our selection of wood furniture

we also build custom pieces of furniture

our 10 years limited warranty and delivery options

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Our

Vision & Mission

Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.

Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.

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Vision and Mission
Custom Furniture

We Offer

Custom Furniture

Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.

We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.

The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!

see completed custom projects

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Options for

Delivery

1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.

2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.

3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.

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Delivery
Warranty

Our

Warranty

Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.

10 years limited warranty details

product care details

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Our

Happy Clients

Beautifully made furniture pieces

We always get excellent service dealing with Milbank Furniture, and everything we have purchased has always exceeded our expectations. Everything is beautifully made and no detail is missed! All of their staff is always helpful right from the ordering process to the delivery! Delivery staff is respectful and always friendly!

Amanda

5.0 out of 5.0 stars5.0

Wonderful quality and experience.

Thank you to Millbank Family Furniture for our beautiful custom kitchen and dining room table, hutch and chairs. Rebecca made the design process fun and exciting from the start. She had many wonderful suggestions for hardware, wood stains and fabrics. She was easy to communicate with, flexible and responsive, and made each visit to the showroom a pleasure. Jon tightly oversaw the entire project. We experienced minor glitches during the installation, but Jon reacted quickly and ensured our concerns were resolved to our complete satisfaction. Millbank’s delivery crew were careful, efficient and a delight to work with and have in our home. Arno, the kitchen installer is a master craftsman. He had to make several adjustments on site and the end product was perfect. We have no reservations in recommending Millbank Family Furniture.

Carmela & Joe

5.0 out of 5.0 stars5.0

Great service from start to finish!

It was a great experience from start to finish!! Rebecca was great to deal with in making our many decisions on style, colour and materials! The guys who delivered and setup our furniture today were in a word fantastic!! Kayden and Adrian were very efficient and professional and made what could have been a stressful time, a very pleasant time….great job guys!! Highly recommend Millbank Family Furniture!

Brad

5.0 out of 5.0 stars5.0

Bench

We are very pleased with the quality of our upholstered bench. It looks lovely and is beautifully built. The staff and service at Millbank are exemplary.

Susan

4.0 out of 5.0 stars

Superb office furniture from a great business retailer

I have dealt with other solid wood furniture retailers and Millbank Furniture stands out amongst them. Your website is by far the best making it a pleasure to view many of the products offered and compare pricing before visiting and ordering. I custom ordered a Hudson Valley bookcase and a Newport desk recently both of which I am very pleased with despite the fact that the bookcase that I actually received was not exactly the model I initially chose (the two models being so similar). However it all worked out well in the end. The final finishing that is done in house by Millbank is absolutely the finest and I really appreciate the very extensive choice of gorgeous stains offered. All staff that I dealt with were very helpful and kept me informed of every detail in the status of my orders and delivery. I only wish I had started my solid wood furniture shopping here from the beginning.

Donald

5.0 out of 5.0 stars5.0

Great Product & Excellent Service

Love our new outdoor table, chairs and sofa. Helen was our main contact and she did a great job. All of the staff was very helpful when we called in with questions. I was impressed with the young men who delivered our furniture, they were very professional and did an excellent job. I would definitely recommend purchasing from Millbank Family Furniture.

Shauna

5.0 out of 5.0 stars5.0

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Contact US
Millbank Family Furniture
4044 Perth County Line 72
Millbank, ON
N0K 1L0
Phone: (519) 595-7105
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Showroom Hours
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Saturday 
Sunday  Closed
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