by Rick on 3/2/2020 from Waterloo, Ontario
We just want to take a moment to express how pleased we are with our purchase from Millbank Family Furniture. This is our second purchase and once again we had some very specific requests so that the new sideboard could be customized to fit in a specific space and for a particular function. It was also very important that the new sideboard would match in colour and design with the previously purchased sideboard, table, and chairs.
Once again Joe patiently worked with us in the store as we discussed design ideas and then he produced drawings for us to review. We made a number of “tweaks to the design” once we had the initial drawing and once again Joe listen carefully and made the adjustments as requested.
The actual delivery process was outstanding and instead of needing to wait around all day for the delivery we were given a specific delivery time. The crew arrived on time, were friendly, professional and the piece arrived well protected. They unpacked, set everything up, and removed all of the waste without being asked to do so.
When we noticed that there was a small flaw in the sideboard Joe was quick to respond to our inquiry and make a plan to have it fixed. The end result is a piece of furniture that is both functional and a thing of beauty. There is no question that we will be using Millbank Family Furniture again for our next purchase.