A few months ago I had a lovely Mission sofa table crafted in quarter sawn oak with Brazilian Rosewood finish delivered to my home by the extremely pleasant “two brothers”. A little later I did notice that the hardware on two of the the drawers were slightly crooked. I mentioned this to Karl at the store when he called for a delivery follow up. He sent out the same two brothers to my hone to look at the situation. They agreed that adjustments were needed and took the drawers out and worked on them in their truck. Less than 15 min. later the drawers were put back in place and the re-adjustments were done perfectly. I couldn’t believe that there were no new screw holes or exposed unfinished wood surfaces. It was a miracle. I know the brothers were making other deliveries in the area but to come out and do this complementary house call on a small detail was truly amazing and reflects the exemplary customer service of Millbank Furniture.