Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn't arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Wood has many natural and distinctive characteristics. As wood is a natural product each board has its own unique growth pattern. This means that no two trees will look the same and there will be varying wood grain and patterns with each piece of furniture. Each board will have slight variation in colour depending on how the wood absorbs the stain colour. This is not considered a defect as it does not affect the structural integrity of the wood.
Pine is a creamy white colour and knots are a common characteristic. The grade of pine used is “one common” grade. This demands only tight knots and less defects. The knots will also be small and are not as dark and coarse as the knots in a lower grade.
Disclaimer: the finisher is NOT responsible for variation from the sample. Although these sample photos are taken by professional photographers; we still find that there is variation depending on the screen / settings used to view the samples. We strive to ensure stains are as close to the samples as possible, however, there still may be variation due to the natural grain in wood. We are not responsible for the dissimilarity of the sample shown on your screen compared to our samples here at the showroom. We recommend coming into the showroom to see the samples, in person, to avoid disappointment.
