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About Us
The solid wood furniture here at Millbank Family Furniture is all handcrafted by local craftsmen, who have had the expertise handed down to them by their ancestors for generations. The wood is all kiln dried professionally to the correct moisture content. We finish our handcrafted furniture with industry leading post-catalyzed lacquer so you can enjoy it for years to come.
Our exceptional craftsmanship process and our years of experience makes us one of the most sought-after furniture stores in Kitchener, Waterloo ON. Opening in 1998 this family run business has been in the industry for over 24 years. Joe and Jon, the current owners strive to continue growth and development in quality products. With over 30 years of experience in design, manufacturing, woodworking, and finishing, both Joe and Jon have an eye for quality. Building furniture that you and your family can enjoy for generations.
see our selection of wood furniture
we also build custom pieces of furniture
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Our
Vision & Mission
Producing locally handcrafted, solid wood furniture and cabinetry, with endless customizing options, so all homeowners have the ability to design furniture pieces to perfectly fit their home.
Millbank Family Furniture is a family owned business that focuses on customer satisfaction first. Our goal is to provide a comfortable atmosphere where customers can be at ease and browse through our extensive selection of high quality, locally handcrafted, solid wood furniture and custom cabinetry. As a small business, we work closely together to maintain a friendly, honest and creative work environment, which respects new ideas and hard work. We strive to continue growth and development in quality products, with the same ethics we use to craft our products.
We Offer
Custom Furniture
Our greatest advantage with working alongside local craftsmen is the opportunity to build custom furniture. Wood type, stain colour, hardware, fabric, or measurements to name a few.
We can either customize a standard piece of furniture to maximize your space or we can design and build an entirely custom piece of furniture from an idea or pictures you have.
The options are endless! Visit our showroom today with your specifications or ideas and our sales team would be delighted to turn your dream furniture into a reality!
Options for
Delivery
1. Store Pick Up: You can pick up the furniture yourself but as this furniture is handcrafted piece by piece and doesn’t arrive in a container from a foreign place we do not have boxes for the furniture but expect you to bring your own blankets to wrap it in, bring plenty for safe transit.
2. Delivery Within 250km From Our Store: We offer delivery to most Southern Ontario based on your distance from Millbank at an extra fee. Our furniture is blanket wrapped to save waste from packing and our delivery men are quick and professional.
3. Outside Our Southern Ontario Delivery Range: For any customers outside our Southern Ontario delivery range we use a local shipping company and wrap the furniture in cardboard and foam to protect it. Alternatively, you can coordinate to have a company of your choice pick it up here from us. We will need to quote this shipping and/or packaging for you based on your order size, packaging needs, and available logistics in your area.
Our
Warranty
Our wood furniture is all handcrafted by local craftsmen out of solid kiln dried wood and if you keep your humidity levels between 35% and 45% it will not shrink or crack. But if for some reason your furniture does not stand up to normal everyday use we offer a 10 Years Limited Warranty on any construction defects. Remember this is wood not metal so it can be dented and scratched. If some piece has received misuse we are not responsible for it and the warranty will be voided.
Our
Happy Clients
Thank you!
I am extremely happy with millbank family furniture as the service was great and helpful and right on schedule. Also, the workmanship is beautiful. Thanks for my lovely bed and look forward to doing more business with you. Lorraine F.
Lorraine
Outstanding Quality & Customer Service
We have purchased several pieces from Millbank Family furniture over the past couple of years, and have also had one of our existing pieces re-finished. We have always been very impressed with the quality of the work. We have an absolutely beautiful reclaimed hemlock dining table and a custom-made desk that are our favourites. Every time we are in the show room, or contact by Email for service, we get prompt attention – they have a keen focus on customer service and stand behind their work. I highly recommend to anyone looking for high quality furniture!!
Aimee Smith
Bedroom and mattress
Helen was wonderful to deal with and service and delivery was great would definitely deal with them again .
Barb
Absolutely worth it!
I couldn’t be more pleased with the pair of night tables that I ordered. The quality is excellent and they are exactly what I expected. The store staff were patient and wonderful, and the delivery men were great too! The order came in much faster than I expected. I’m so glad that I didn’t go with the assembly kit type of furniture that you see online! This far surpasses it!
Anna
Great experience with Rebecca
I would highly recommend millbank furniture. Our salesperson Rebecca helped us through the whole process, and worked with us to get exactly what we wanted.
Blaine kidnie
Outstanding Everything!
We purchased a harvest table, bench, 6 chairs and are so pleased with our experience. We worked with Helen who was perfect. She introduced herself, asked if we needed help, listened to what we were looking for and and encouraged us to look around. She said she would be available if we had any questions and to feel free to come and get her if we needed her. She was not pushy nor did she follow us around so we were very comfortable looking around and taking our time. We were allowed to take chairs from one table and put it with the table we wanted to see what it would look like which was fantastic to be able to visualize everything together. When we were done, Helen answered all of our questions and went in depth on concerns we had. We were advised it would take 6-10 weeks and 7 weeks later, we got a call, they delivered 3 days later and we could not be happier with our purchase. We love everything about it. They did a great job! We will definitely be returning for bedroom furniture. Great job Millbank, thank you for superior service and products.
Lynne